User Questions


Kiiah

There are just three simple steps to set-up your private and personal Kiiah account:

  • Create - Your own Wishspace and personalize it with your favourite photos and special words.

  • Share - Your invitation with friends, family and close associates by email or copy a confidential link into your favoured social channels.

  • Enjoy - Your gifted funds. You will receive a notification each time a gift contribution is made to your wish.

 

How is Kiiah different from traditional gift registries?

  • Limitless - Fund any short and long-term goal like travel, continuing your education or even your new startup venture.

  • International - Kiiah is a borderless multi-currency platform.

  • Social - Send personalized ‘Thank-You’ emails, that have messages, photos and videos all organized within the Kiiah platform.

  • Simple Pricing - One single uncomplicated processing fee. No other charges or subscription payments.

 

How is Kiiah different from crowdfunding platforms?

  • Exclusivity - Contributors receive a secure link to view a Wisher’s Wishspace from an invitation that they send. Therefore, a Wishpace is only viewable via a secure link.

  • Privacy – All Kiiah accounts are hidden from search engine indexing. Your personal Wishlist will not pop-up in a Google search.

  • Philosophy - Kiiah is about redirecting funds, that would have otherwise been spent on token physical gifts and random gift cards, towards more meaningful gifts that align with your stage-of-life goals.

  • Activity - Contributions via Kiiah are streamed directly to your personal bank account. As Kiiah is not about funding campaigns, all money contributed will be deposited into a user’s account, besides a small transaction charge.

  • Limitations - With Kiiah you can post endless amounts of wishes at any time, and there are no wish expiry restrictions.


Payment

What is Stripe?

Stripe is a technology company similar to PayPal. They provide the technical, fraud prevention, banking infrastructure and security compliance required to operate online payments. Located in San Francisco, California they are partially funded by an investment division of Google’s parent company: Alphabet.

Is your money and personal information safe and secure with Kiiah?

Yes. In partnership with Stripe Payment Gateway, Kiiah runs security features and functions equal to that of the banking industry and other payment gateways like PayPal.

How do I know when someone makes a contribution?

You will receive a email notification each time you receive a contribution to your Kiiah account. Also, when someone makes a contribution they will automatically receive the “thank-you” message that was created in Kiiah.

 

What happens if I need to give a refund?

 As wish-makers will be receiving funds directly into their bank accounts, the only method for refunds is entirely between contributor and recipient. Kiiah cannot process refunds.

 

How long will it take for a gift contribution to be deposited into my bank account?

For reasons of fraud prevention and security, your first contribution will take approximately 7-10 days. For any following contributions, you can expect funds to stream to your account on a weekly basis. Please keep in mind, we have no influence on your individual bank procedures once the funds are transferred to your institution.


Wishes

How much does it cost to register an account on Kiiah?

There is no fee to create an account on Kiiah. Kiiah makes money by taking a small percentage only when contributions are made.

 

What can I create a Kiiah Wishspace for?

You can wish for anything on Kiiah. Fund any short and long-term goals like travel, continuing your education or even that new startup venture you’ve been planning.

 

How many wishes am I allowed?

It’s completely up to you. What’s great about Kiiah is there are no limits on how many wishes you can create!

 

Can I change my wishes after they are published?

Yes. You can change the photo, message, title and value of your wishes at any time. Your previously shared secure link will remain the same, so no need to resend your invitation.

 

Across how many countries does Kiiah operate?

Currently, Kiiah functions between Canada-USA-Mexico. However, we are working diligently to accommodate gifting across 25 countries and support 125 currencies.

 

Can I add more wishes?

Yes! You can add new wishes anytime by going to the “Create a Wish tab or the Add Wish” button in your Wishspace. Remember, you can also delete a wish at anytime by clicking into the individual wish and selecting the delete option.


Contributions

Do Contributors need to create a Kiiah account in order to contribute?

No. The link embedded within a Wisher’s invitation connects Contributors directly to their private space. Signup or Login is not required.

 

Is there a limit on the contribution amount that I can set up and receive?

There is no limit on how much you can receive in contributions on Kiiah. However, there are limits set by international organizations, banks and governments that are beyond Kiiah’s control.

 

Can Contributors give privately?

Yes. However, an email address is required or a Contributor to make a contribution. Only the Wisher will be able to view the list of Contributors.

 

Does it cost anything to make a contribution?

As a Contributor there is no additional fee. A small transparent fee of 5.95% will be removed from the contribution before being sent to the Wisher. This small fee generates revenue to our fabulous team and allows us to make improvements to the Kiiah platform. When possible, our plan is to reduce the percentage charged, as our user numbers grow.

 

Can someone make a contribution via phone?

No sorry, Kiiah does not support this function. Everything must be done through our online platform.

 

Will my Contributors be able to write me a message?

Yes. Contributors have the option to send you a message, photo and video. You’ll be able to see these messages in your Kiiah account and via email.

 

Can I thank my Contributors with a personalized message?

Yes. You will be able to create a personal thank-you message that will be sent each time you are gifted.

 

How Do I Close My Account?

We have a ‘Deactivate Account’ option in the Settings tab, or you can send a direct request to info@kiiah.com. Please note, that deactivating your account is permanent.


General

Can the general public see my personal Kiiah registry?

No. Unlike crowdfunding platforms, Kiiah is a social-circle and invitation only platform. There is only one way to gain access to your personal registry, and that is via your direct invitation, which contains a randomized 36-character (alpha + numeric + symbols) link.

 

Is there a Kiiah App?

No. Kiiah is a responsive web platform.

 

Why did Kiiah choose a platform over an app?

Kiiah has chosen to operate on a platform, because it is compatible with all mobile devices, and be used on desktops/laptops as well.

 

Why can I not use the video recording feature on Kiiah?

When using Safari as your browser the video recording feature is unavailable. To avoid this, record the video elsewhere and choose the upload a video option. Another alternative is to switch browsers to either Google Chrome or Firefox and you will be able to record the video from our platform.


Contributor Process

A Wisher will invite you to view their personal Wishspace. You will need to follow the private link to access their Wishlist. You can then explore their wish(es) and donate funds towards them, as you please. A payment page will appear after selecting a wish. Enter in the desired amount, card details and click confirm.

You will receive an invoice for your contribution from Stripe. To donate funds towards a different wish, simply return to the user's Wishspace and repeat the short process again.